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Running Your Own Business – Dealing with Stress

Sunday, May 17th, 2009

If you run your own business then it is unlikely you will be able to simply go home at the end of the day and forget about work, as you will be the one responsible for profits and losses, and so although this can be a rewarding way to earn a living, it can also be very stressful.  Here are just a few tips to help you deal with the pressures of work:
·    Home Office – if you have a home office make sure it is in a separate room, so that you can close the door firmly on it at the end of the working day and get some space to relax on your own time.  If you have an office telephone make sure you set it to answerphone so that you don’t feel pressured into answering it outside office hours.
·    Meetings – try not to arrange to meet clients or suppliers in your leisure time, as this will help you to keep business at the office instead of bringing it into your personal life as well.

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Dealing with Difficult Customers

Sunday, February 22nd, 2009

Even if you run a successful business there are always going to be times when you come up against difficult customers, who are dissatisfied about the product or the service they have received, so it is important you know how to deal with these issues so that they don’t escalate and turn into a more serious problem:
·    Never get drawn into an argument – some customers will feel very aggrieved and when they speak to you they can be aggressive and sometimes even insulting.  Do not let this get to you or take it personally and remember to keep calm yourself, and force the other person to calm down by remaining professional and sticking to the point.
·    Listen – sometimes the customer will just want someone to listen to their complaints, and will feel much more receptive to a solution if they can air all of their grievances first, so be prepared to let the customer have their say, and don’t let yourself be distracted until it is dealt with, even if you have others things you need to be getting on with.

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